Privacy

1. Who we are

Airsoft.Bio is a trading name of Matthew Smith, a sole trader operating in the United Kingdom.

Airsoft.Bio is responsible for the personal information described in this policy.

Business address:
Airsoft.Bio
1 Elcot Mews, Elcot Lane
Marlborough, Wiltshire, SN8 2BG
United Kingdom

Privacy contact: hello@airsoft.bio
Website: https://airsoft.bio

This policy applies to the Airsoft.Bio website, mobile applications and related services.

2. Information we collect

The information we collect depends on how you use Airsoft.Bio.

2.1 Account information

When you create or use an account, we may collect:

• Email address, username and callsign.
• Authentication and account information.
• Profile details and preferences.
• Account status and sign-in activity.

If you sign in using a third-party service, such as Google or Discord, we may receive information from that provider in accordance with your sign-in settings and its privacy policy. We do not receive your third-party account password.

2.2 Profiles and content

You may choose to add information to your profile, including:

• Profile photos, avatars and biographies.
• Social links and general location information.
• Airsoft loadouts, equipment and playstyle.
• Teams, memberships and game logs.
• Photos, videos, posts, comments, reactions and discussions.
• Events, team pages and business information.

Some of this information is public. Public profiles and posts may be visible to people who do not have an Airsoft.Bio account and may appear in search engine results or be shared elsewhere.

Please avoid publishing information you do not want to be publicly accessible.

2.3 Messages and interactions

When you use direct messaging or other communication features, we process information such as message content, participants and timestamps to deliver the service.

We do not routinely read private messages to monitor general conversations. However, authorised personnel may access relevant information where reasonably necessary to investigate reports, address safety concerns, enforce our rules, protect the platform or comply with legal obligations.

2.4 Reports and moderation

If you report a user or piece of content, or if your account is involved in a moderation matter, we may process:

• The report and relevant content.
• The accounts involved.
• Dates and details of the incident.
• Warnings, restrictions, suspensions and appeals.

We use this information to investigate reports, enforce our rules and protect users.

2.5 Technical and device information

When you use Airsoft.Bio, we may collect technical information such as:

• IP address and network information.
• Browser, operating system and device information.
• App version, error reports and diagnostic information.
• Request logs and information about how features are used.
• Cookies, local storage and relevant device identifiers.

We use this information to operate, maintain, secure and improve the platform.

If a feature uses your device's location or other sensitive device permissions, the relevant information and permissions will be explained where appropriate.

2.6 Analytics

We use DataFast for website analytics to understand how visitors use Airsoft.Bio and to improve the service.

The information collected depends on the analytics configuration in use. We do not describe analytics data as anonymous unless it has genuinely been anonymised.

If we introduce additional analytics or tracking services, we will update this policy where necessary.

2.7 Information from other sources

We may receive information from authentication providers, service providers, other users who submit reports, and other sources where appropriate for operating, securing or administering Airsoft.Bio.

3. How we use your information

We use personal information for the following purposes:

Purpose

Reason for processing

Creating and managing accounts

To provide the service you request and perform our agreement with you.

Displaying profiles and user content

To provide profile, discovery and social features, in accordance with your settings.

Providing messaging and notifications

To deliver requested communications and operate platform features.

Moderation and safety

To investigate reports, enforce rules and protect users and the platform.

Security and troubleshooting

To detect abuse, investigate errors and maintain reliable services.

Analytics and improvement

To understand usage and improve the platform, using consent where required.

Promotion of Airsoft.Bio

To showcase public platform activity where we have an appropriate lawful basis.

Legal compliance

To meet legal obligations and establish, exercise or defend legal claims where necessary.

Depending on the purpose, our lawful basis may be performance of a contract, legitimate interests, consent or compliance with a legal obligation.

Where we rely on legitimate interests, those interests may include operating, securing, improving and promoting Airsoft.Bio, preventing abuse and maintaining a safe service. We consider the impact on users and their rights when relying on this basis.

Where consent is required, we will seek it. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.

4. Public profiles and promotional content

Airsoft.Bio is designed to help airsoft players, teams, sites and businesses discover one another.

Where you publish content publicly, we may feature public profiles, usernames, photos, loadouts, teams or screenshots of the platform in Airsoft.Bio welcome posts, product updates, website content and social media posts.

For example, we may share a screenshot of a newly published public player profile as part of a post welcoming that player to Airsoft.Bio.

We will use personal information for these purposes only where we have an appropriate lawful basis and will respect applicable privacy rights.

Making a profile public does not mean that every possible use of your personal information is automatically permitted. You can contact us about a particular use of your content or personal information at hello@airsoft.bio.

We do not intend to use private messages or private profile content in promotional material.

Please be aware that public content may be copied, shared or stored by third parties. We cannot guarantee that copies held by others can be removed.

5. How we share information

We do not sell your personal information.

We may share information in the following circumstances.

5.1 Service providers

We use third-party providers to help operate Airsoft.Bio. These include:

• Supabase: database, authentication and related backend services.
• Vercel: website hosting and related infrastructure.
• DataFast: website analytics.
• Resend: transactional email delivery.

Depending on the features you use and the current technical setup, additional providers may process information for authentication, mobile app services, push notifications, diagnostics or other platform functions.

These providers process information as necessary to provide their services, subject to their applicable terms and data protection arrangements.

5.2 Other users and the public

Information you choose to publish publicly may be viewed by other users and members of the public.

Information shared through direct messages or other restricted features is made available to the intended recipients, subject to the operation of those features and any necessary safety or legal access.

5.3 Legal and safety reasons

We may disclose information where reasonably necessary to comply with the law, respond to lawful requests, protect rights and safety, investigate suspected wrongdoing or establish, exercise or defend legal claims.

5.4 Business changes

If Airsoft.Bio is involved in a sale, transfer, restructuring or similar business change, relevant information may be transferred where lawful and appropriate safeguards are in place.

6. Cookies and similar technologies

Our website may use cookies, local storage and similar technologies to:

• Keep you signed in.
• Remember preferences.
• Support security and essential website functionality.
• Measure website usage and improve the service.

We use DataFast for website analytics. The technologies used depend on the current configuration.

Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent before using them.

Mobile applications may also use local storage, device identifiers and push notification tokens to provide app functionality.

You can manage cookies through your browser settings and any consent controls provided by the website. Disabling certain technologies may affect how some features work.

7. International data transfers

Airsoft.Bio and its service providers may process or store information in the United Kingdom or other countries.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law. These may include adequacy regulations or decisions, approved contractual safeguards or other lawful transfer mechanisms.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, security and operational requirements.

In general:

• Account information: retained while your account is active and for a reasonable period afterwards where necessary.
• Profiles and uploaded content: retained while published or until removed, subject to necessary retention.
• Messages: retained as needed to provide messaging and related features. Copies already delivered to recipients may remain available to them.
• Reports and moderation records: retained as necessary to investigate incidents, protect users, enforce rules and address legal claims.
• Technical logs and analytics: retained according to their purpose, configuration and applicable retention settings.
• Backups: may retain deleted information for a limited period until backups are rotated or removed.

We may retain information for longer where required by law or reasonably necessary to establish, exercise or defend legal claims. Where appropriate, information may instead be deleted, aggregated or anonymised.

9. Account deletion

You can request deletion of your Airsoft.Bio account through any account deletion functionality made available in the service or by contacting hello@airsoft.bio.

When an account is deleted, we will delete or anonymise associated personal information as required by applicable law, subject to information we are legally permitted or required to retain.

Some information may remain temporarily in backups or be retained for legitimate safety, security or legal reasons. Messages already delivered to other users, and copies of public content held by third parties, may not be removed from those recipients' or third parties' systems.

Where applicable, we will provide information about the deletion process and any available steps to complete a deletion request.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

These measures may include encrypted connections, access controls, authentication safeguards, restricted administrative access and monitoring for security issues.

No online service can guarantee absolute security. If a personal data breach occurs, we will take appropriate steps and notify affected individuals or relevant authorities where required by law.

11. Children's privacy

Airsoft.Bio is intended for people aged 13 and over. Children under 13 must not create an account or use account features.

If we become aware that a person under 13 has created an account, we will take appropriate steps to restrict or remove the account and associated information, subject to any legal requirements.

We recognise that teenagers may use Airsoft.Bio. We will take appropriate account of their privacy and safety, including when considering profile visibility, messaging, location information, reporting and other relevant features.

We do not knowingly collect children's personal information for purposes unrelated to providing, securing or improving the service. If you believe a child under 13 has provided personal information, contact hello@airsoft.bio.

12. Your privacy rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Request a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Complain to a data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact hello@airsoft.bio. We may need to verify your identity before responding.

We will respond within the timeframe required by applicable law. Under UK data protection law, the standard response period is generally one month, although extensions may be available in certain circumstances.

If you are in the United Kingdom and are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

If you live elsewhere, you may also be able to complain to your local data protection authority.

13. International users

Airsoft.Bio is available to users in different countries. Data protection laws and rights may vary depending on where you live.

We will handle personal information in accordance with applicable data protection law. Where additional disclosures or rights apply to users in a particular jurisdiction, we will provide them where required.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to Airsoft.Bio, our service providers, our data processing practices or applicable law.

The latest version will be published on our website with an updated date. Where required, we will notify users of material changes by email, through the platform or by another appropriate method.

15. Contact

For questions about this Privacy Policy, personal information or privacy requests, contact:

Airsoft.Bio
Email: hello@airsoft.bio
Website: https://airsoft.bio

Business address: 1 Elcot Mews, Elcot Lane, Marlborough, Wiltshire, SN8 2BG, United Kingdom.